Refund Policy

1. Your 14-day right of withdrawal

If you are a consumer in the European Union, you may return any unused item within 14 days of receiving it, without giving a reason, and receive a full refund of the item price and the original outbound shipping charge (up to our least expensive standard delivery).

See the detailed statutory notice, including the model withdrawal form, in Section 5 of our Terms and Conditions.

2. Our extended 30-day promise

Beyond the statutory 14 days, we offer a further 16 days as a voluntary courtesy — so you have 30 days in total from delivery to change your mind and send an item back. This extension is at our discretion and does not affect your statutory rights.

After the 30-day window has closed, we no longer accept returns on the grounds of change of mind; only warranty claims for defects apply.

3. How to start a return

1. Email [email protected] with your order number and a one-line note (change of mind or specific defect).
2. We reply within one working day with a return address and, for damaged items, an option to send a prepaid label at our expense.
3. Pack the item in its original packaging where possible (a similar box is fine if the original has been recycled). Include a copy of your order confirmation or write the order number on the note inside.
4. Post the parcel with a trackable service. Keep the receipt until the refund is processed.
5. We refund within 10 working days of receiving the return, to your original payment method. You receive an email when the refund is issued; your bank may then take up to 5 further days to display the credit.

4. Who pays return shipping

• Change of mind: the buyer covers return shipping. Within Germany that is typically €5–7 with DHL; within the EU €10–15.
• Defective, damaged, or wrong item sent: we cover return shipping in full. We send you a prepaid DHL label by email.

5. Condition of returned items

Items must be returned in the condition in which they were sent. You are welcome to open the packaging and handle the item to assess its nature and function — the way you would in a shop. Any diminished value beyond that (visible wear, ink used on the notebook, glaze chips on the ceramic, and so on) may lead to a partial refund. We assess fairly and always explain what we have deducted and why.

The following items are, in the nature of things, excluded from the change-of-mind right:

• Sealed goods that have been unsealed after delivery and are not suitable for return for reasons of health or hygiene (§ 312g(2) no. 3 BGB) — this does not currently apply to anything in our shop.
• Goods that are custom-made or personalised to your specification (§ 312g(2) no. 1 BGB) — for example, an engraved pen or a custom-cut desk mat.

6. Exchanges

We do not process direct exchanges. Please return the original item for a refund and place a fresh order for the replacement, so that both parts of the transaction are recorded cleanly. We will process the refund and the new order in parallel where the timing allows.

7. Gift returns

If you received an item as a gift, we can arrange a store-credit refund without notifying the buyer of the return. Write to [email protected] with the order number (on the packing slip) and a note that it was a gift. Credit is valid for 24 months.

8. Warranty claims after 30 days

For defects discovered after the 30-day window, statutory warranty rights apply for two years from delivery under German consumer law. See Section 6 of our Terms and Conditions for the specifics. In short: write to us with the order number and a description; we will repair, replace, or refund, at our option and at no cost to you.